August 18, 2005

Dear Paul:

This afternoon while waiting for my appointment, I was speaking with a woman who was at the salon to have a haircut and pedicure.  During our conversation, she mentioned that she was from Albany -  a nearly 2.5 hour drive to Scarsdale.   Amazed and curious, I asked why she would make such a trip for a haircut?  Her response was that she used to be a  hair replacement client while she was undergoing chemotherapy.  She said now that she has recovered and regained her own hair, she occasionally makes the trip to say hello to a friend who helped her through a rough period of her life. That friend is you but I suppose you know that.

I later heard from your staff that quite a few clients of the salon are former chemotherapy clients who no longer need hair replacement services. Although a 5 hour round trip may be the exception, it is testament to incredible client relationships that appear to be common at Oggi/Adam&Eve.

As you know, I've been a client for quite a while.  Fortunately,  I've not  needed your hair replacement services for reasons related to illness.  However, I can't think of anyone whom I would trust more in such a situation.  Although you may not be able to directly improve a person's health, you are certainly a member of an important team that is responsible for delivering treatment. The true measure of the value of your work is the effect you have on a client's life not on their illness.

That said, I commend you for all you have done for so many.  I can think of no person who sets a better example of someone willing to go the "extra mile"  to satisfy a client.  Your gentle presence is comforting and your skills reassuring.

I cannot recommend you nor your organization more highly.